Are you taking bookings by phone, email and spreadsheet?
- Bookings arrive by phone, email and text, and get typed in twice
- Double bookings are found when two customers turn up
- Customers can't book themselves, so your team does it for them
- Confirmations and reminders are sent by hand, when someone remembers
- Each venue keeps its own diary in its own way
- Invoices are created separately from the booking
A custom booking system is the answer
Every business takes bookings its own way. Your venues, resources and prices have their own rules, your team and customers need to see them in particular ways, and each booking follows your process. An off-the-shelf booking system gives you its version of all three. A custom booking system is built around yours.
- Dates
- Tue 20 to Wed 21
- Guests
- 48, theatre style
- Catering
- Lunch, two teas
- Equipment
- Projector, 2 mics
- Deposit
- Paid, $1,200
Your data
Venues, rooms, equipment, customers and prices that depend on the booking. Your booking system stores it the way it really is, with the links between it, rather than in notes and spare fields.
Displayed your way
Calendars, booking lists and reports laid out the way your team thinks about a booking, so clashes stand out and the day's arrivals are on one screen.
Following your process
Your approvals, deposits and confirmations, in your order. Clashes are managed by your business rules, so every booking is handled the same way.
Would you like to see a booking system tailored to your business?
Show us how you take bookings today: your diaries, your spreadsheets, your forms and confirmations. In 2 to 3 days we'll show you a free mockup of a booking system tailored specifically to your business, and how it solves your biggest problem.
Show us what you do now
A 30-minute call where you walk us through your diaries, spreadsheets and process.
We tailor a mockup to you
In 2 to 3 days, the key screens of your booking system, built from your own venues, rules and terminology.
We show you
We walk you through it and how it solves your biggest problem. No cost, no obligation.
What your custom booking system can do
Online bookings
Customers book and pay for themselves online, at any time, with only real availability shown.
Clash management
Clashes flagged straight away, and handled automatically by your business rules.
Multiple venues
Every venue, room, vehicle or practitioner managed from a single booking system.
Confirmations and reminders
Confirmations, reminders and changes sent automatically by email or text.
Your pricing
Rates, packages, deposits and discounts that follow your rules, calculated for every booking.
Invoicing and payments
Connected to your invoicing and accounting software, so payments are tracked with no re-keying.
Customer history
Every booking, payment and message for a customer on one screen.
Booking reports
Utilisation, revenue and no-shows by venue or customer, without building a spreadsheet.
Learn more from our director
Why should you invest in a custom booking system? After years of experience working with hundreds of different industries, hear why from OneIT's Director, David Barton.
What it does for your business
Improve efficiency
Bookings traditionally mean a great deal of paperwork and administration. Customers book themselves, confirmations go out on their own, and the booking flows to invoicing with no re-keying.
Reduce mistakes
Handling bookings manually carries a high risk of error. Clash checks, required details and your pricing rules catch mistakes before your customer does.
Complete visibility
See every venue, every booking and every payment at a glance: what's booked, what's free, and what's still waiting on a deposit.
Standardise processes
Staff forget, make mistakes, or the process changes and they need retraining. A booking system that works to your process is like a set of guardrails, so every booking is handled the right way.
- Booking notificationsHotels and airlines across Australia notified of bookings, with client details, almost instantly.
- Payment trackingAn easy record of payments made and balances still outstanding.
- Invoice generationInvoices created from the booking in the same system.
- Event reportingA quick-view dashboard of event and attendee status.
Corporate travel bookings and itineraries in one system
“OneIT devised and built a system for us that is both easy to use and more importantly, gives us the accuracy required to get the job done - in a fraction of the time”
9 happy clients, in their own words
We partner with companies of all sizes, all around the world. See what a few of them have said about our service!
Before engaging OneIT to construct our CRM/booking system, our methods were out-dated and highly susceptible to human error. As a travel agent booking domestic and international travel packages, mistakes are most definitely not welcome! OneIT devised and built a system for us that is both easy to use and more importantly, gives us the accuracy required to get the job done - in a fraction of the time! Plus, our wonderful consultant, Yati, is always on call to guide us through any issues or questions we have. It's made some difficult processes simple and effective.
It is not too often that I feel compelled to take the time to send letters to people - but as the saying goes give credit when credit is due! So we would like to take this opportunity to thank you for your professional service and for providing us with a great system. From the beginning, we knew OneIT was the right company for the job, as David from the get go picked up what we were after and tailored it into a user friendly system. It was an easy process dealing with OneIT and it is great how you provide a Project Manager to oversee the project and for us to have a point of contact throughout. Our Project Manager Yati would always see the "logic" in what we were after. As you know we must have been happy, as we now have Oneit re-designing our website.
The quote was beautifully presented and reflects really well on OneIT.
Dave and the OneIT Team have been an amazing support to our business. After some extremely bad past experiences with web designers we have been a happy client of OneIT for many years. The ongoing support has been high quality with questions being answered promptly and changes made to the website within timelines. Additionally the user interface is so simple to use, no need to learn HTML codes and full webhosting is provided! We look forward to continuing working with OneIT to further improve business efficiency.
Watch the video: Jane JenkinsMy experience with OneIT has been fantastic. I couldn't thank them enough for rescheduling meetings when I haven't been able to attend at short notice. And being patient with me on really scoping out exactly what it was that we needed to get this asset register up and running.
Watch the video 1:56: Greg FrederickAnd yep, they've developed a new database for us. It's handling the quantity of customers, it's allowing our cleaners to log into the database, do the reporting directly through the database.
Put it this way, OneIT are the only bunch that have managed to produce the goods for me twice now, and they will deliver at the end of the day.
OneIT was commissioned to write a Rostering System for our company in replacement of our existing one. We found OneIT to be very professional in their approach and were quick in having an understanding of our requirements within a short period of time. One of the key factors that impressed us was the fact that the director of OneIT was personally involved from inception. Any issues relating to the project were dealt with promptly, resulting in the system being completed on time and within the quoted price. We have no hesitation in recommending OneIT to any potential companies that are contemplating a new IT system.
Before teaming up with One IT, we were juggling our scheduling, quotes, and diary management across a bunch of different programs and paper systems. Keeping track of everything was tough and we often risked losing important info. Since we started using One IT, everything's come together in one easy system. This switch has really boosted our efficiency and improved communication between our office staff and the tradespeople on site. It's made a huge difference in how we operate daily.
We are really excited about using this system. We're hoping to implement it in the next few weeks and start booking and tracking appointments straight away.
Book a free consultation
Contact us for a no-obligation free consultation with one of our customer service managers, who will take the time to understand what you're looking for and whether we're a good fit to provide a solution.
As well as a free consultation, we include
A little bit about OneIT
In 26 years, we've helped hundreds of companies in Perth crush their problems and jump up to the next level. We'd love to help you do the same.
- Years of experience
- 26
- Happy clients
- 500+
- Projects delivered
- 1,500+
- Staff
- 80+
- ExperienceFrom large companies to small in a variety of industries
- Complete solutionsComplementing your business strategy and integrating with your systems
- Peace of mindOne point of contact with satisfaction guaranteed
- ValueWhat you want and need, on budget and on time