We are really excited about using this system. We're hoping to implement it in the next few weeks and start booking and tracking appointments straight away.
Kris Halliday, Assistant Corps Officer, The Salvation Army
The challenge
With lack of a central system the Salvos offices at the Doorways Centre's in Balga and Beaufort Street were struggling to manage and track their work with the public. It took a lot of staff time and attention to organise support services and made it hard to track turn-aways.
The solution
The booking system developed for The Salvation Army is simplified, with functionality to show multiple or single calendars; appointments are categorised by type as ‘Soup Kitchen’ or ‘Financial Counselling’; the timeframe can be choosen from day, week or month; and allows the user to book rooms and enter leave also. The system generates various reports by different key statistics. The system is accessible from several office locations, including hostels, and can be used by multiple users at a time. An additional feature is the ability to select special requirements, such as a wheelchair or interpreter for the appointments.
The benefits
Day-to-day improvements
The booking system makes appointments and reporting more efficient, with real-time data and greater visibility for management and funding bodies.
Business benefits
The new online booking system dramatically improved Salvos efficiency and effectiveness, by simply enabling the staff to focus on their more important priorities and spend more time helping people. Reducing the cost, time and effort for managing their appointments benefits everyone and contributes to better and quicker services and best utilisation of funding.
What we built
Centralised customer details
Centralised customer details storage
Client website
