We used to take approximately a day to enter around 200 orders from customers. Now the system is automatically doing it and doing it in a matter of minutes.
Digby Crawford, General Manager, HIND'S Group
The challenge
Hind’s Group had lost confidence in its dispatch software supplier. Support was thin, and the business doubted that supplier would ever build what it actually needed.
Meanwhile, every order came in the slow way. Around 200 customer orders took roughly a full day of staff time just to enter.
The solution
OneIT built one connected system for the whole order-to-delivery chain. Customers place their own orders, office staff dispatch from a single screen, and drivers pick up their jobs on a tablet or phone.
Digby Crawford says it was simple to work with a team that could translate what a sand and earthmoving business needs into working software.
The benefits
A day of keying, gone
Around 200 orders now flow in automatically in a matter of minutes, not a day.
Staff redeployed to growth
The people who used to type up orders now work on improving the business.
70 vehicles, one simple app
Drivers run their day from a tablet or mobile, and the staff took to it quickly.
What we built
Customer self-ordering
Customers put their own orders straight into the system, with no re-keying.
Dispatch control
Office staff see and dispatch every order from one place.
Driver app
Jobs pushed to drivers on any tablet or phone across a 70-vehicle fleet.