Quality Security Services (QSS) provides specialised fixed and mobile security to commercial and private groups.
As business increased, QSS found that paper-based approaches led to a large amount of manual work and rework. This approach also led to mistakes which were often costly to rectify.
QSS' management recognised the potential for cost savings within their organisation. oneit worked with QSS to analyse their processes and design a custom software rostering system tailored to their business.
Direct savings from the system from reduced administration enabled a return on investment within 6 months.
Indirect savings including reduced communications costs, fewer errors, and better client relations have resulted in significant additional benefits beyond what was originally envisioned.
Subsequently, the system was able to support legislative changes that would have been almost impossible under the former process.
"Our 'Security Officer Scheduling' system saves us 60-70% on our administration and has cut our phone bill dramatically"
Scott Bridgman - General Manager, Quality Security Services